Refund Eligibility
We accept returns and offer full refunds within 30 days of delivery for items that meet our return criteria.
- Items must be in original condition with tags attached
- Items must be unused and undamaged
- Original packaging should be included where possible
Non-Refundable Items
Certain items are not eligible for refunds:
- Sale or clearance items (final sale)
- Gift cards
- Bespoke or made-to-order products
Refund Processing
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days to your original payment method.
Late or Missing Refunds
If you haven't received your refund after 7 business days, first check your bank account, then contact your card provider. If the problem persists, please contact us at sales@barriersuk.co.uk.
Exchanges
If you need to exchange an item for a different size or specification, please initiate a return and place a new order for the item you want.